FAQ

At Hama, you can pay with the following payment cards:

• Dankort
• Visa/Dankort
• Eurocard/MasterCard Credit
• Visa
• JCB
• Mobilepay

Institutions and other public companies have the option of paying by bank transfer, credit card or EAN. You just have to write an email to ms@hama.dk

It is our aim that the goods are sent within 1-2 working days from receiving the order. The transport time depends on the shipping method, but usually it should be delivered within 8 days.

It is possible to return goods up to 14 days after receipt, if the goods are in the same condition as when they were received, so that the goods have not lost significant value for us. The item can be exchanged for other items or the money returned. This happens after we have received the returned item.
When returning, you pay the shipping yourself. If you want the item exchanged, you will get the new items sent free of charge.

If you wish to cancel your order or exercise your right of withdrawal, you can do so via our self-service portal. Click on “Withdraw / cancel order” and log in using the email address you used when placing the order. Then select the relevant order and follow the instructions.

If your order has not yet been shipped, you can submit a cancellation request.

If your order has already been shipped or delivered, you can instead register that you wish to exercise your right of withdrawal and return the item.

[Withdraw / cancel order]

Please note that MHP will only charge your card when the item is shipped. Therefore, if you cancel your order before it is shipped, you will not have been charged for the item.

There are 3 different bead sizes. Mini is at least Ø2.5 x 2.5 mm, Midi Ø5 x 5mm (the most used bead) and Maxi Ø10 x 10 mm. Pegboards are available that fit the 3 different bead sizes.

5+ is the recommended age. For Midi we recommend that you are 5 years old, Maxi 3 years and Mini 10 years.